Terms and Conditions

  1. General
    1. This agreement (Agreement) governs your use of the services that we provide (Services). By using the Services, our website or otherwise dealing with us, you agree to this Agreement.
    2. Our Website Acceptable Use Policy, Privacy Policy, House Rules and Wifi Additional Terms are incorporated by reference and form a part of this Agreement.
    3. A reference to we, us, our and all similar pronouns is a reference to Spacemob Pte Ltd (registration no.: 201604887E). including in all its grammatical forms are construed without limitation.
    4. All Services (including access to, use and possession of the Premises) are provided to you as services and contractual rights and licenses. Nothing this Agreement grants you any title, lease, easement, lien, possession or similar property rights in our business, the Services, the Premises or any personal property. This Agreement is not a tenancy or an agreement to provide tenure, leasehold estate or other real property interest.
  2. Services
    1. Services means our online networks, events, services and spaces in any of our Spacemob premises (Premises) and all other related services and features we provide from time to time.
    2. Services exclude, and we are not involved in or liable for, the products or services of third parties (Third Party Services) that you purchase in connection with your use of the Services, including VOIP phone services, group health insurance, gym memberships or payroll services. Third Party Services are provided solely by the applicable third parties (Third Party Service Providers), upon the applicable terms of those Third Party Service Providers. The Third Party Service Providers' applicable agreements govern the applicable Third Party Services.
    3. Some features of the Services may be subject to additional terms (Additional Terms), which will be posted with those features or otherwise communicated to you. Your use of those features is deemed to be your acceptance of the applicable Additional Terms, which are incorporated by reference in this Agreement.
    4. Each Premises is governed by house rules relating to the conduct in and use of the Premises (House Rules). You shall comply strictly with the applicable House Rules. House Rules generally prohibit you from any activity that may be disruptive, damaging or dangerous to, and require you to maintain the safety, condition and security of, the Premises or its occupants.
    5. Each Premises is subject to a tenancy agreement entered into between us and the relevant landlord. You shall comply with the tenant's obligations in the tenancy agreement relating to the use of the Premises (which excludes the payment of rent and other financial obligations).
    6. Services and Third Party Services are subject to change from time to time in our sole discretion. Without limiting the generality of the previous sentence, you agree that the Premises, and the Services we may offer at any Premises, are also subject to change from time to time.
    7. The Services are only provided to recipients who are at or above the legal age of majority in the jurisdiction where Services are received.
    8. You must not reveal your account password or transfer your keycard or other access device or credentials to anyone else (or let them use your account), and must not make any copies of any keys, keycards, or other means of entry to our Premises (Access Device). You are responsible for maintaining the confidentiality of your password and security of your Access Device. You must promptly notify us if you suspect your password or Access Device has been compromised. Access Devices remain our property, and you must return them immediately upon termination or expiration of this Agreement. You may be charged a replacement fee for any lost or damaged Access Devices.
    9. Where available, you may elect to receive mail at the Premises. If you have done so, we will accept mail and deliveries on your behalf during the prevailing regular business hours and days. We have no obligation to store your mail or packages for more than 30 days of our receipt or if we receive mail or packages after the termination of the Services. We may refuse to accept bulk or oversized mail or packages.
  3. Services are Personal
    1. If you are a company, association, statutory board or other organisation or entity procuring Services for your employees, contractors, visitors, licensees or other authorised users (Authorised Users), you shall procure and ensure that each of your Authorised Users agree to and comply with this Agreement. If the relevant relationship between you and your Authorised User terminates or expires, you shall ensure that the affected Authorised User stops using the Services.
    2. Services are provided personally to you (if you are a natural person) or your Authorised Users (if you are an entity described above). You (or your Authorised Users) shall not assign, transfer, sub-license or otherwise share or allow any other person to use the Services.
  4. Payments
    1. In consideration of the Services, you agree to pay the recurring or nonrecurring fees for the Services (Fees) and any other amounts you may incur or be liable for (including for damages you cause to any of our Premises or property) under this Agreement. All Fees and other amounts paid are non-refundable. Fees exclude value-added, goods and services and similar taxes, all of which you shall additionally pay.
    2. Recurring fees, including membership fees (Membership Fees), are charged on the first of each month. Non-recurring fees are charged within 30 days of you incurring the Fees.
    3. If payment for any Fees is not made by the date payment is due,
      1. we may charge you late payment interest of 6% per annum; and
      2. we may suspend or terminate the Services.
    4. From time to time we may amend any Fees upon notice to you. You are deemed to have accepted the new Fees if you continue to use the Services and make the payment of the new Fees the first time. If you do not agree with the new Fees, you may terminate the Services. All Fees that you have already paid are non-refundable.
  5. Intellectual Property
    1. You must not directly or indirectly take, copy, use or otherwise deal with any information, personality rights or intellectual property rights belonging to other users of the Services, including names, likenesses, voices, business names, trademarks, service marks, logos, trade dress, other identifiers or other intellectual property, or modified or altered versions of the same.
    2. You shall not take, copy, use or otherwise deal with for any purpose our business names, trademarks, service marks, logos, trade dress, other identifiers or other intellectual property or their modified versions. Without our prior consent, you shall not take, copy, record, use or otherwise deal with for any purpose any pictures or illustrations of any portion of any Premises.
  6. Technology Release
    1. We may need to install software onto your computer, tablet, mobile device or other electronic equipment to provide you with the Services. You acknowledge that your refusal to install such software may affect your ability to properly receive the Services. We may also provide you with technical support at your request. You agree that we (a) are not responsible for any damage to any of your electronic equipment or systems related to such technical support or software installation; (b) do not assume any liability or warranty in the event that any manufacturer warranties are voided; and (c) do not offer any verbal or written warranty, either expressed or implied, regarding the success of any technical support.
    2. You agree that you have no expectation of privacy with respect to the electronic systems and services that are related to the Services, including internet connections, networks, telecommunications systems or information processing systems (including stored computer files, email messages and voice messages), and your activity and any files or messages on or using any of those devices or systems may be monitored at any time without notice, including for security reasons and to ensure compliance with our policies and this Agreement, whether the activity occurs on equipment owned by you or us.
  7. Mobile App
    1. If you download any of our mobile device application (App), then, subject to your compliance with this Agreement, we grant you a limited, nonexclusive, nontransferable, revocable license to install and use the App on a compatible mobile device that you own or control for your use, in each case in the manner enabled by us.
    2. You agree that you are solely responsible for data usage fees and any other fees that your wireless service carrier may charge in connection with your use of the App.
    3. We own all worldwide right, title and interest, including all intellectual property and other proprietary rights, in and to (a) the App; (b) all related software and technology used by us to provide App features and functions; and (c) all usage and other data generated or collected in connection with its use.
    4. You shall not license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make any unauthorized use of the App and its related elements and data described in the previous clause. You shall not to reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying ideas, algorithms or trade secrets of the App or any of our software or technology.
  8. Indemnity
    1. You shall indemnify and hold us harmless from and against all claims, damages, expenses and costs that we may suffer or incur arising out of or in connection with a breach of your obligations under this Agreement.
  9. Disclaimers
    1. We are not responsible for any of your property in the Premises. You are solely responsible for the security and safety of all your property in the Premises. Upon the termination or expiry of this Agreement, you shall immediately remove all your property in the Premises. If you do not do so, you agree and authorise us to dispose of any of your property remaining in the Premises, and you waive all claims or demands whatsoever arising out of or in connection with the disposal. You shall pay to use all costs that we reasonably incur for the disposal.
    2. We do not control and are not responsible for the act or omissions of any other person in the Premises or using the Services. If a dispute arises, we are not responsible to participate in, mediate or otherwise deal with the dispute.
    3. We provide all Services "as is" and "as available", and (to the greatest extent allowed under applicable law), we provide absolutely no other warranties whatsoever. Without limiting the generality of the previous sentence, and to the greatest extent allowed under applicable law, we expressly and completely disclaim:
      1. all endorsements, representations, views, opinions, research, recommendations, representations and warranties of any kind whatsoever, whether express or implied, and whether arising under applicable law or by custom, trade, usage, course of dealing or course of performance, including without limitation, warranties of performance, service level, legality, description, merchantability, satisfactory quality, title, non-infringement, condition and other characteristics of the goods, services and availability;
      2. that the Services will be, as applicable. uninterrupted, timely, secure, error free or free from any virus or other malicious, destructive or corruptive code, programme or macros;
      3. that the Services or goods will be fit for any particular purposes, whether or not we have notice of that purpose; and
      4. that any particular result may be obtained from the use of the Services, or that any result obtained from the use of the Services or goods will be accurate, adequate, reliable, timely or complete.
  10. Liability
    1. We shall not be liable, and excludes all liability, to you in contract, tort, negligence, breach of warranty, breach of statutory duty or under any other cause, for any loss, damage, cost or expenses of any nature whatsoever, incurred or suffered by you, if the loss, damage, cost or expenses:
      1. is indirect, consequential or constitutes special damages; or
      2. constitutes loss of data, turnover, profit, business or goodwill, whether arising directly or indirectly from or in connection with the relevant breach, and even if arising as a direct and natural result of the relevant breach,
    2. The maximum limit of our liability to you, whether in contract, tort, negligence, breach of warranty, breach of statutory duty or under any other cause, is the amount of the recurring Fees that we have received from you in the 12 months prior to the date of our receipt from you of a written notice of the relevant claim.
  11. Termination and Suspension
    1. You may terminate this Agreement upon 30 days' prior written notice to us, or where we agree, upon shorter written notice. You may terminate this Agreement immediately upon notice if this Agreement is amended and you do not agree to the amendments. If you terminate this Agreement under this clause, we will not give any refunds for Fees that are already paid.
    2. We may terminate this Agreement:
      1. upon 30 days' prior written notice to you;
      2. immediately upon notice with a refund to you of the Fees that you have paid in advance and that are attributable to Services that you have not consumed; or
      3. immediately upon notice if you breach this Agreement and the breach is reasonably likely to be disruptive, damaging or dangerous to persons or property in the Premises.
    3. We may suspend any of the Services if you breach this Agreement.
  12. Amendments

    From time to time, we may amend this Agreement and will notify you by posting a notice on our website or with other reasonable means. All changes are effective immediately upon notice, except that Fee changes are effective if you continue to use the Services and make the payment of the new Fees the first time.

    If you don’t agree to any changes, you may terminate this Agreement immediately upon notice but no refunds will be given for Fees already paid.

  13. Governing Law and Jurisdiction

    This Agreement is governed by Singapore law. The parties submit to the exclusive jurisdiction of the Singapore courts.

  14. Privacy Policy
  15. What we collect
    1. We collect various types of personal information in connection with the Services, including:
      1. Information you provide to us;
      2. Information we collect about your devices and your use of our Services, including through cookies, web beacons, and other Internet technologies; and
      3. Information we obtain legally from third-party sources.
    2. We collect the types of information and content that you provide us. These include:
      1. your name, telephone number, email address, postal address, and where applicable company or organization name, which are required for use to provide you with Services;
      2. the content and information you may add to your member network or other community profile, including photographs or other information and the communications that you transmit through our Services, systems or networks;
      3. your billing and payment information, which are required for you to pay for the Services; and
      4. other information when you participate in our surveys or events.
    3. We collect information about how you use our Services, and, depending on the access permissions you have chosen for your device, other information, as specified below, from and about the computers, phones and other devices where you install or access our Services. We use common Internet technologies, including cookies and web beacons, to collect information about your computer or device and your online activity. The information we collect include:
      1. Your browser type and operating system;
      2. IP address and device identifiers;
      3. Your browsing behaviour on our Services, including the amount of time spent viewing our online Services and the links you click within our online Services;
      4. Websites you visit before or after our websites;
      5. Whether you have opened or forwarded our e-mails or connected to offers or links that we send you; and
      6. Your general or specific geographic location, including through GPS, Bluetooth or WiFi signals to the extent permitted by the settings of your devices.
    4. Your organization or employer may provide further personal information about you.
    5. We receive information about you from legally, publicly and commercially available sources and other third parties. We may combine this information with other information we receive from or about you, where necessary to provide the Services you requested.
    6. You consent to your data and content being collected and used by us and our partner Ascendas-Singbridge Pte. Ltd. (registration no.: 201429036E) and its group of companies for the purpose of providing flexible workspace arrangements.
  16. Use of Personal Information
    1. We use the personal information that we collect as necessary and appropriate for the following purposes:
      1. to provide our Services, including to respond to inquiries we receive from you, in connection with a transaction that you initiated, to deliver notifications and other communications, for troubleshooting, to improve the Services, to analyse how users navigate and use our Services and for audit, reporting and legal compliances;
      2. where we have obtained your consent, to deliver advertising and promotional communications;
      3. to protect, enforce or defend legal rights, privacy, safety or property; and
      4. to comply with applicable law.
  17. Disclosures of Personal Information
    1. We may disclose your information in the following circumstances:
      1. Our Services may include member communities and other online forums and networks that allow you to share and connect with others. We make this possible for members by creating a profile for new members that contains your name and the name of your company or other organization. This profile is created automatically and is accessible to other members of the forum or network. By enrolling as a member, you consent to the automatic creation of your profile as described above and the sharing of your all profile information with other users of the Services.
      2. We rely on third-party service providers to perform a variety of services and we may need to disclose your personal information to them. These include service providers to host data and platforms, provide plug-ins, organise events, fulfil our Service requests, answer your questions, send e-mails, process payment card or other transactions and analyse data to improve our products and services.
      3. We may disclose your personal information to fulfil the usual operating requirements of any business, including those to a landlord in connection with a lease agreement, to auditors or professional advisors, to comply with the law, respond to legal process or a request by a government entity, to prevent fraud or verify and enforce compliance our policies and agreements, and to protect rights, property or safety.
      4. We may disclose your personal information to a third party where we sell or transfer all or a portion of a business or assets to a third party.
      5. With your consent or at your direction, to third parties so that they may provide you with special offers, promotional materials and other products and services.
    2. Our Services may contain links to other sites that we do not own or operate. We provide links to these sites for your convenience. If you use these linked sites, your personal information will be subject to the privacy policies of those sites.
  18. Cookies
    1. A cookie is a small file that may be stored on your computer or other device. A cookie enables the entity that put the cookie on your device to recognize it across different websites, services, devices, and browsing sessions.
    2. We use Google Analytics, a web analytics service provided by Google, Inc. (Google). Google Analytics uses cookies. The information generated by the cookies about the use of our website will generally be transmitted to, and stored on, a Google server in the United States. On this website the IP-anonymization has been activated so that the IP address of users of Google within the EU or in other countries of the European Economic Area is truncated beforehand. Only in exceptional cases will the full IP address be transferred to Google in the U.S. and truncated there. Google will use this information on behalf of the website operator for the purpose of evaluating the use of the website by the users, compiling reports on the website activity and providing other services relating to the website activity and internet usage to the website operator. The IP address which your browser transmits in the framework of Google Analytics will not be associated with any other Google data. You may prevent the storage of the cookies by using a particular browser setting. In this case you may not be able to fully use all the functions of our website. You may prevent the collection of the data generated by the cookie and related to their use of the website (incl. their IP address) and its processing by Google: by downloading and installing a Browser-Plugin which is available here:
    3. You can object to the use of cookies. When you use a web browser to access the Services, you may configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent.
  19. Web Beacons

    Web beacons and similar technologies are small bits of code, which are embedded in web pages, ads, and e-mail, that communicate with third parties. We use web beacons, for example, to count the number of users who have visited a particular web page, to deliver or communicate with cookies, and to understand usage patterns. We also may include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.

  20. Security

    We use all reasonable efforts to safeguard your personal information. No security systems are perfect and we do not provide any warranties on the security of your personal or other information.

  21. Review and Updates

    You have the right to access your personal information and to update or correct inaccuracies in your personal information. You can object at any time to the use of your personal information for direct marketing. If you would like to exercise any of these rights, please send an e-mail to privacy@spacemob.co.

  22. Minors

    The Services are not directed at minors and we do not knowingly collect personal information from minors.

  23. Contact

    If you have any questions or comments regarding our Policy, please contact us at privacy@spacemob.co.

  24. Wifi Additional Terms
  25. The following additional terms apply to your use of Wifi that we provide:

    1. Your access to the Wifi Service is at our discretion. Your access to the Wifi Service may be blocked, suspended or terminated at any time for any reason including for a violation of these WiFi Additional Terms, disruption of access to other users or networks or to otherwise protect us, our users or other third parties.
    2. The Wifi Service is available to your device only when it is in the operating range of our WiFi access points. The Wifi Service is subject to unavailability, including because of emergencies, service failures, transmission, equipment or network problems or limitations, interference, signal strength and maintenance. We are not responsible for any interruptions to or the performance of the Wifi Service or the underlying networks, transmission equipment and systems. Network speed will vary based on your device configuration, location, compression, network congestion and other factors. You are solely responsible for any devices, software or other materials necessary for use of the Wifi Service.
    3. The Wifi Service is provided through an open wireless network and you use it at your own risk. No network communication is secure, private or protected. Wireless communications can be intercepted.
    4. We may monitor, intercept and disclose any transmissions over or using the Wifi Services, and provide use records and related information under certain circumstances, including for legal processes or to protect rights, properties and users.
    5. You shall not access or use (or attempt to access or use) the Wifi Services or take any action that violates any applicable law, causes harm, damage or mischief or interferes with the Wifi Services. These prohibited acts include:
      1. uploading or transmitting (A) computer viruses, worms, spam or anything else designed to interfere with or disrupt the normal operation of any electronic systems; or (B) any material that is defamatory, offensive, or of an obscene nature;
      2. any action that imposes an unreasonable or disproportionately large load on any electronic system, violates or threatens any security system or circumvents restrictions;
      3. sharing your IP address or ISP Internet connection; or
      4. distributing or reselling the Wifi Service.
    6. The Internet contains materials that you may find objectionable or offensive. We are not responsible or liable for, any third-party information, content, services, products, software or other material that can be accessed through the Wifi Service. You are solely responsible for evaluating the accuracy, completeness and usefulness of all services, products and other information, and the quality and merchantability, accuracy, timeliness or delivery of those services, products and other information. You are responsible for paying any charges that you incur from third parties through your use of the Service, and your personal information may be available to third parties that you access through the Wifi Service.
  26. Website Acceptable Use Policy
  27. In using our website or any other our electronic properties, you shall comply with the following:

    1. You shall not directly or indirectly abuse the Services or deal with the Services otherwise than for their intended ordinary uses. In using the Services, you shall comply with all applicable laws. You shall not use the Services for any illegal or inappropriate purposes.
    2. Without limiting the generality of the previous paragraph, you shall not carry out any of the following:
      1. probe, scan, or test the vulnerability of any system or network;
      2. breach or otherwise circumvent any security or authentication measures;
      3. access, tamper with, or use non-public areas of the Service, shared areas of the Service you have not been invited to, our (or our service providers') computer systems;
      4. interfere with or disrupt any user, host, or network, for example by sending a virus, overloading, flooding, spamming, or mail-bombing any part of the Services;
      5. plant malware or otherwise use the Services to distribute malware;
      6. access or search the Services by any means other than our publicly supported interfaces (for example, by scraping);
      7. send unsolicited communications, promotions or advertisements, or spam;
      8. send altered, deceptive or false source-identifying information, including spoofing or phishing;
      9. publish anything that is fraudulent, misleading or infringes another's rights;
      10. promote or advertise products or services other than your own without appropriate authorization;
      11. impersonate or misrepresent your affiliation with any person or entity;
      12. abuse referrals to get more credit for referrals than deserved;
      13. publish or share materials that are unlawfully pornographic or indecent, or that advocate bigotry, religious, racial or ethnic hatred; or
      14. violate the law in any way, or to violate the privacy of others, or to defame others.